Member Experience Specialist - Flexible Schedule

Planet Fitness Franchising, LLC; Sumter (SC); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

401(k) with employer match

Weekly pay with monthly bonus opportunities

Paid time off

Employee discounts

Flexible schedule

Job summary

A leading fitness franchise located in South Carolina is looking for a Member Services Representative to ensure an exceptional member experience. Responsibilities include greeting guests, answering inquiries, promoting a supportive fitness environment, and handling membership operations. Ideal candidates should exhibit strong customer service skills, a passion for fitness, and reliability. Join a positive team with career advancement opportunities and additional benefits.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Must be 18 years of age or older.
• Strong listener with the ability to empathize and problem solve.
• Exceptional customer service skills.

Responsibilities

• Greet members/guests as they enter and exit the club.
• Promote a Judgement Free Zone by connecting with members.
• Answer phones and assist callers with inquiries.
• Perform membership related functions such as sign-ups and updates.
• Regularly clean and sanitize exercise equipment and fitness areas.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Strong interpersonal skills

Punctuality and reliability

Job description

A leading fitness franchise located in South Carolina is looking for a Member Services Representative to ensure an exceptional member experience. Responsibilities include greeting guests, answering inquiries, promoting a supportive fitness environment, and handling membership operations. Ideal candidates should exhibit strong customer service skills, a passion for fitness, and reliability. Join a positive team with career advancement opportunities and additional benefits.