Member Experience Specialist — Flexible Schedule

Sun Tan City - Metallic Tan; Radcliff (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products and 2

Job summary

Planet Fitness in Radcliff, KY is seeking a Member Services Representative to deliver outstanding customer service to members, prospective members, and guests, creating a welcoming gym experience.

Responsibilities include greeting and assisting at the front desk, answering phones, processing sign-ups, giving tours, updating member accounts, and collaborating with the management team to maintain a clean, inviting club.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact positively and professionally.
• Strong listener with the ability to empathize and problem solve.
• Diplomacy in all interactions; appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 16 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones and assist callers with questions.
• Check members into the system and facilitate new member sign-ups.
• Take prospective members on tours.
• Update member accounts as needed.
• Respond to questions and concerns promptly and escalate as needed.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Computer literacy

Communication skills

Interpersonal skills

Punctuality

Positive attitude

Active listening

Diplomacy

Education

High School diploma/GED

Job description

Planet Fitness in Radcliff, KY is seeking a Member Services Representative to deliver outstanding customer service to members, prospective members, and guests, creating a welcoming gym experience.

Responsibilities include greeting and assisting at the front desk, answering phones, processing sign-ups, giving tours, updating member accounts, and collaborating with the management team to maintain a clean, inviting club.