Gym Member Experience Specialist

Sun Tan City - Metallic Tan; Paducah (KY); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products and Ser

Exclusive Discounts at Outside Retail

Free Work Shirt options yearly

Job summary

Planet Fitness in Paducah, KY is seeking a Member Services Representative to deliver a superior member experience and top-tier customer service to current and prospective members and guests.

The role involves greeting members, handling front desk duties, assisting with sign-ups and tours, updating member information, answering questions, and helping maintain a clean club environment. Must be 16+ with a friendly, professional demeanor.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude is required.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact professionally with members and coworkers.
• Strong listener with empathy and problem-solving ability.
• Diplomacy in all interactions; appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 16 years of age or older.

Responsibilities

• Greet members and guests; provide exceptional customer service.
• Handle front desk activities: answer phones, check members in, sign up new members, give tours.
• Assist updates to member accounts.
• Respond to member questions and concerns promptly; escalate as needed to management.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Basic computer skills

Positivity

Punctuality

Active listening

Diplomacy

Communication

Education

High School diploma/GED

Job description

Planet Fitness in Paducah, KY is seeking a Member Services Representative to deliver a superior member experience and top-tier customer service to current and prospective members and guests.

The role involves greeting members, handling front desk duties, assisting with sign-ups and tours, updating member information, answering questions, and helping maintain a clean club environment. Must be 16+ with a friendly, professional demeanor.