Member Experience Specialist - Flexible Schedule

Planet Fitness - Portland ME Group; Falmouth (ME); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Flexible schedule

Health insurance

Paid time off

Training & development

Job summary

Planet Fitness - Portland ME Group in Maine is seeking a front desk team member to deliver friendly, high-quality service to members and guests, maintain a clean, welcoming environment, and uphold our judgement-free culture.

You will greet members, handle check-ins, process memberships and payments at the POS, answer questions, promote fitness programs, and support club operations with reliability and a positive attitude.

Qualifications

• Positive friendly attitude and welcoming demeanor.
• Must be 18 years of age or older.
• Basic computer proficiency with accuracy.
• Punctual and reliable in attendance and duties.
• Exceptional customer service, professional interactions with members.
• Positive leadership and diplomacy when interacting with staff.
• Strong problem solving and quick thinking.

Responsibilities

• Greet members and guests, provide exceptional customer service and welcome them.
• Answer phones politely and help callers with questions.
• Check members in, sign up new members, log amenities, and relay updates.
• Process beverages or merchandise purchases at the POS.
• Explain and promote fitness instruction classes to keep workouts engaging.
• Adhere to policies and the employee handbook.
• Maintain facility cleanliness and uphold safety policies.
• Support team and provide backup when needed.
• Track information and communicate changes to staff promptly.

Skills

Positive friendly attitude

18 years or older

Basic computer proficiency

Punctuality and reliability

Exceptional customer service

Positive leadership

Diplomacy

Problem solving

Brand values adherence

Job description

Planet Fitness - Portland ME Group in Maine is seeking a front desk team member to deliver friendly, high-quality service to members and guests, maintain a clean, welcoming environment, and uphold our judgement-free culture.

You will greet members, handle check-ins, process memberships and payments at the POS, answer questions, promote fitness programs, and support club operations with reliability and a positive attitude.