Member Experience Specialist - Flexible Hours

Trumark Credit Union; Bensalem Township (Bucks County); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Flexible hours

Career growth

Health, dental, vision

401(k) matching

Paid time off

Job summary

Trumark Credit Union is seeking a Member Service Representative at the Bensalem Branch to deliver exceptional service, process transactions, and assist members with a range of financial needs. The role requires 1+ years in customer service and strong communication skills, with flexibility for evenings and Saturdays.

The position is full-time at 3250 Tillman Drive, Bensalem, PA 19020, offering opportunities to grow within a community-focused credit union and participate in a collaborative team

Qualifications

• High school diploma or GED required; associate degree preferred.
• 1+ years of experience in customer service, retail, or banking preferred.
• Strong communication, attention to detail, and proficiency with technology.

Responsibilities

• Provide exceptional customer service to members and answer inquiries about products and services.
• Process deposits, withdrawals, and payments accurately and in compliance with policies.
• Cross-sell Trumark’s offerings to meet members’ financial goals.
• Resolve member issues promptly and professionally.
• Maintain balanced cash drawers and organized records to ensure operational excellence.

Skills

Strong communication

Attention to detail

Tech proficiency

Education

High school diploma or GED

Associate degree in business or related field

Job description

Trumark Credit Union is seeking a Member Service Representative at the Bensalem Branch to deliver exceptional service, process transactions, and assist members with a range of financial needs. The role requires 1+ years in customer service and strong communication skills, with flexibility for evenings and Saturdays.

The position is full-time at 3250 Tillman Drive, Bensalem, PA 19020, offering opportunities to grow within a community-focused credit union and participate in a collaborative team