Member Service Representative

Trumark Credit Union; Bensalem Township (Bucks County); Presencial; USD 32.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hours

Career growth

Health, dental, vision

401(k) matching

Paid time off

Descripción de la vacante

Trumark Credit Union is seeking a Member Service Representative at the Bensalem Branch to deliver exceptional service, process transactions, and assist members with a range of financial needs. The role requires 1+ years in customer service and strong communication skills, with flexibility for evenings and Saturdays.

The position is full-time at 3250 Tillman Drive, Bensalem, PA 19020, offering opportunities to grow within a community-focused credit union and participate in a collaborative team

Formación

• High school diploma or GED required; associate degree preferred.
• 1+ years of experience in customer service, retail, or banking preferred.
• Strong communication, attention to detail, and proficiency with technology.

Responsabilidades

• Provide exceptional customer service to members and answer inquiries about products and services.
• Process deposits, withdrawals, and payments accurately and in compliance with policies.
• Cross-sell Trumark’s offerings to meet members’ financial goals.
• Resolve member issues promptly and professionally.
• Maintain balanced cash drawers and organized records to ensure operational excellence.

Conocimientos

Strong communication

Attention to detail

Tech proficiency

Educación

High school diploma or GED

Associate degree in business or related field

Descripción del empleo

TRUMARK CREDIT UNION

TRUMARK CREDIT UNION

Job Title: Member Service Representative

Department: Bensalem Branch

Location: 3250 Tillman Drive, Bensalem, PA 19020

Employment Type: Full-Time

Join Our Team and Make a Difference!

Looking for a workplace that values your growth, supports your goals, and makes a real impact? At Trumark, we’re not just about banking—we’re about building a better future for our members and our team.

Benefits That Matter

• Flexibility & Balance: We get it—life is busy. We offer flexible schedules and time off so you can thrive at work and in life.
• Opportunities to Grow: From day one, we invest in your career with training, development, and room to advance.
• Benefits That Matter: Health, dental, vision, a 401(k) with matching, and even paid time off—because we care about you.
• A Chance to Give Back: Be part of something bigger by helping our members and communities achieve their goals.

What You’ll Do

• Provide exceptional customer service: Assist members with their financial needs and answer inquiries about products and services.
• Process transactions accurately: Handle deposits, withdrawals, and payments while ensuring compliance with policies and procedures.
• Cross-sell products and services: Educate members on Trumark’s offerings and recommend solutions that meet their financial goals.
• Resolve member issues: Address concerns and find effective resolutions in a timely and professional manner.
• Maintain operational excellence: Ensure cash drawers are balanced, transactions are completed efficiently, and records are kept organized.

What You Bring To The Table

• Education: High school diploma or GED required; associate degree in business or a related field preferred.
• Experience: 1+ years of experience in customer service, retail, or banking preferred.
• Skills: Strong communication, attention to detail, and proficiency in technology. A positive attitude and problem-solving mindset are essential.
• Availability: Flexible hours, including evenings and Saturdays, may be required.

What To Expect After You Apply

• Application Review: We’ll carefully review your application to ensure it meets the role’s qualifications.
• Phone Screening: If selected, you’ll participate in a brief call to discuss your skills and experience.
• Interview: Shortlisted candidates will be invited for an in-depth interview with our team.
• Final Decision: After interviews, we’ll notify you of the outcome and next steps.

References:

Please be aware that candidates may be asked to schedule reference calls as part of the employment consideration process.