Member Experience Specialist – Fitness Club Front Desk

Planet Fitness - United FP Management, LLC; Woonsocket (RI); On-site; USD 30,000 - 40,000; Full time

Job summary

A large fitness center chain is seeking a Member Services Representative in Woonsocket, RI, to create a positive member experience. This role involves greeting members and guests, handling front desk activities, and responding to customer inquiries. Ideal candidates have a background in customer service, a passion for fitness, and strong problem-solving abilities. Join a motivated team focused on exceeding member expectations and making a difference in people's lives.

Qualifications

• Preferred customer service background.
• Must be 18 years of age or older.
• Ability to empathize and problem-solve.

Responsibilities

• Greet members and guests with exceptional customer service.
• Handle front desk activities including answering calls.
• Facilitate updates to member accounts.

Skills

Customer service experience

Basic computer proficiency

Upbeat and positive attitude

Strong listening and problem-solving skills

Job description

A large fitness center chain is seeking a Member Services Representative in Woonsocket, RI, to create a positive member experience. This role involves greeting members and guests, handling front desk activities, and responding to customer inquiries. Ideal candidates have a background in customer service, a passion for fitness, and strong problem-solving abilities. Join a motivated team focused on exceeding member expectations and making a difference in people's lives.