Member Experience Specialist

Planet Fitness - United FP Management, LLC; Anthony (RI); On-site; USD 30,000 - 40,000; Full time

Job summary

A fitness franchise operator in Rhode Island is looking for a full-time Member Services Representative to enhance member experiences and deliver outstanding customer service. Responsibilities include greeting members, managing front desk operations, and responding to member inquiries. Ideal candidates should be passionate about fitness with strong listening skills and a positive attitude. Join a team dedicated to creating an inspiring and supportive environment while promoting a Judgement Free Zone.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact positively.
• Strong listener with the ability to empathize and problem solve.
• Must be 18 years of age or older.

Responsibilities

• Greet members, providing exceptional customer service.
• Handle front desk activities including answering phones.
• Check members into the system.
• Facilitate updates to member accounts.
• Respond to member questions and concerns.

Job description

A fitness franchise operator in Rhode Island is looking for a full-time Member Services Representative to enhance member experiences and deliver outstanding customer service. Responsibilities include greeting members, managing front desk operations, and responding to member inquiries. Ideal candidates should be passionate about fitness with strong listening skills and a positive attitude. Join a team dedicated to creating an inspiring and supportive environment while promoting a Judgement Free Zone.