Member Experience & Front Desk Specialist

Planet Fitness; Moorestown Township (NJ); Sur place; USD 17 000 - 21 000; Plein temps

Résumé du poste

Planet Fitness in Moorestown, NJ seeks a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests. The role involves greeting, front desk duties, tours, sign-ups and assisting with account updates.

A background in customer service, basic computer skills and a genuine passion for fitness are preferred. Candidates should be upbeat, punctual and capable of handling inquiries professionally, with strong

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsabilités

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones and assist callers with questions.
• Check members into the system and process new member sign-ups.
• Take prospective members on tours.
• Facilitate updates to member accounts and address questions promptly.
• Assist in maintaining the neatness and cleanliness of the club.

Connaissances

Customer service

Basic computer skills

Positive attitude

Punctuality

Empathy

Diplomacy

Active listening

Professional communication

Formation

High School diploma or GED

Description du poste

Planet Fitness in Moorestown, NJ seeks a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests. The role involves greeting, front desk duties, tours, sign-ups and assisting with account updates.

A background in customer service, basic computer skills and a genuine passion for fitness are preferred. Candidates should be upbeat, punctual and capable of handling inquiries professionally, with strong