Member Experience Specialist

Planet Fitness - PA Thomas Group; Altoona (PA); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness is looking for a friendly Member Services Representative to help deliver a positive member experience at our Altoona club. You will greet members and guests, manage front desk tasks, and assist prospective members with tours to showcase our facilities.

The role emphasizes superior customer service, basic computer use, and a passion for fitness. You’ll join a team that values punctuality, reliability, and a positive attitude in daily interactions.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones, check members in, sign-up new members, take tours for prospective members.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and escalate as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Communication

Problem solving

Empathy

Teamwork

Computer literacy

Job description

Planet Fitness is looking for a friendly Member Services Representative to help deliver a positive member experience at our Altoona club. You will greet members and guests, manage front desk tasks, and assist prospective members with tours to showcase our facilities.

The role emphasizes superior customer service, basic computer use, and a passion for fitness. You’ll join a team that values punctuality, reliability, and a positive attitude in daily interactions.