Member Experience Specialist - Financial Wellness & Service

Idaho Central Credit Union; Twin Falls (ID); Presencial; USD 32.000 - 42.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive Pay

Medical, Dental, Vision Insurance

Paid Time Off

Paid Holidays

Matching 401K and Pension

Tuition Reimbursement

Employee Assistance Program

Employee Wellness Program

Life and Disability Insurance

Awesome Culture

Resumo da vaga

Idaho Central Credit Union is seeking a member-facing service representative at the Blue Lakes Branch in Twin Falls, ID. You will handle a wide range of transactions, promote Credit Union services, and support members’ financial wellness with accuracy and courtesy.

The role requires high school education, customer service experience, and the ability to balance cash drawers, work with ATM and cash handling systems, and maintain confidentiality. On-site branch position with full-time hours.

Qualificações

• High School Diploma or GED required and one year of customer service or relevant experience.
• Teller or cash handling experience preferred.
• Knowledge of financial institution regulations preferred.

Responsabilidades

• Provides member-facing service for financial transactions and cross-sells Credit Union services.
• Maintains accuracy and professionalism in handling transactions across channels.
• Resolves member concerns on the first contact when possible and promotes financial wellness.
• Keeps leadership informed of member needs and product or service suggestions.

Conhecimentos

Customer service

Cash handling

Attention to detail

Communication skills

Formação

High School Diploma or GED

One year customer service experience

Ferramentas

Teller cash drawer

ATM operations

Cash recycler

Coin machine

Money orders

Cashier's checks

Debit card stock

VISA cash advances

Daily deposits

Descrição da vaga

Idaho Central Credit Union is seeking a member-facing service representative at the Blue Lakes Branch in Twin Falls, ID. You will handle a wide range of transactions, promote Credit Union services, and support members’ financial wellness with accuracy and courtesy.

The role requires high school education, customer service experience, and the ability to balance cash drawers, work with ATM and cash handling systems, and maintain confidentiality. On-site branch position with full-time hours.