Member Service Pro — Financial Wellness & Banking Support

Idaho Central Credit Union; Coeur d'Alene (ID); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Competitive Pay

Medical Insurance

Dental, Vision Insurance

Paid Time Off

401K and Pension Matching

Tuition Reimbursement

Employee Assistance Program

Employee Wellness Program

Life and Disability Insurance

Awesome Culture

Job summary

Idaho Central Credit Union is seeking a Part-Time Teller/Member Service representative in Coeur d'Alene, ID. You will handle member transactions, provide information on ICCU services, and refer products to members while upholding ICCU values of honesty, integrity, respect and accountability.

The role requires a high school diploma or GED with at least one year of customer service experience, and preferably teller/cash handling experience.

Qualifications

• One year of customer service or relevant experience required.
• Teller or cash handling experience preferred.
• Knowledge of financial institution regulations preferred.
• Strong attention to detail and accuracy in handling transactions required.
• Proficient math skills and ability to process account transactions accurately required.
• Good verbal and written communication skills, interpersonal skills, and ability to work independently and as a team member required.

Responsibilities

• Maintains a strong focus on helping each member achieve financial success.
• Ensures member experiences are always at or above ICCU service standards.
• Behaves consistently with ICCU’s Core Values of Honesty, Integrity, Respect, Dignity, Growth, Performance, Improvement, and Accountability.
• Performs a wide range of member-generated transactions through a variety of channels and systems accurately, professionally, and in a timely manner.
• Provides general information to members about Credit Union services.
• Recognizes and develops opportunities to refer products and services to members.
• Utilizes available resources to resolve member concerns on the first contact whenever possible.
• Addresses member needs promptly and effectively, demonstrating a proactive and helpful approach.
• Assists the community with financial wellness through member education and service support.
• Contributes to individual and branch performance expectations through quality service, effective referrals, and consistent follow-through.
• Maintains a continuous focus on meeting member experience standards, service expectations, and branch goals.
• Demonstrates professionalism in appearance, communication, attendance, quality, and quantity of work performed.
• Adheres to assigned branch schedule, arrives prepared and on time for scheduled shifts, and follows attendance expectations and time-off approval procedures.
• Maintains knowledge of and ability to balance teller cash drawer, vault, ATM, cash recycler, coin machine, money orders, cashier’s checks, VISA cash advances, gift cards, debit and credit card stock, and daily deposits.
• Processes member wire transfers.
• Supports business account and merchant transaction processing.
• Assists with branch cash and coin ordering and selling.
• Processes member check orders.
• Creates member and business member debit cards.
• Supports branch office supply ordering.
• Keeps leadership informed of member needs, product or service suggestions, and escalations.
• Maintains confidentiality of member and Credit Union information.
• Performs miscellaneous other duties as assigned.

Skills

Customer service

Verbal & written communication

Attention to detail

Math skills

Education

High School Diploma or GED

One year of customer service experience

Job description

Idaho Central Credit Union is seeking a Part-Time Teller/Member Service representative in Coeur d'Alene, ID. You will handle member transactions, provide information on ICCU services, and refer products to members while upholding ICCU values of honesty, integrity, respect and accountability.

The role requires a high school diploma or GED with at least one year of customer service experience, and preferably teller/cash handling experience.