Member Experience Specialist | Banking & Financial Wellness

Hzcu; Meridian (ID); Sur place; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental & Vision Insurance

Telemedicine

Paid Time Off

401K Retirement Savings

Employer 401K Contributions & Matching

Discretionary Annual Incentive Bonus

Paid Time Off per Full Year

Paid Birthday Holiday

Paid Wellness Days

Volunteer Time

Résumé du poste

Horizon Credit Union in Idaho seeks a courteous Member Service Representative to help members with everyday banking needs, deliver exceptional service, and refer suitable products. This full-time, non-exempt role emphasizes accuracy, cash handling, and regulatory compliance in a community-focused environment.

You'll engage with members in person at the Meridian branch, support digital banking use, and collaborate with teams to enhance member experience and financial well-being.

Qualifications

• High school diploma or GED required.
• Minimum six months customer service and/or cash handling experience.
• One year related financial institution, customer service, and cash handling experience preferred.

Responsabilités

• Create positive member experiences by providing relevant solutions to enhance members' financial well-being.
• Verify cash transactions using the three-count rule and balance drawers according to Horizon's standards.
• Process loan payments, maintain basic accounts (CDs, money markets, share accounts), and complete IRA/HSA transactions with accurate postings.
• Educate members on products/services and identify needs for referrals to improve financial well-being.

Connaissances

Customer service

Cash handling

Outbound calling

Communication

Regulatory knowledge

Formation

High school diploma / GED

Description du poste

Horizon Credit Union in Idaho seeks a courteous Member Service Representative to help members with everyday banking needs, deliver exceptional service, and refer suitable products. This full-time, non-exempt role emphasizes accuracy, cash handling, and regulatory compliance in a community-focused environment.

You'll engage with members in person at the Meridian branch, support digital banking use, and collaborate with teams to enhance member experience and financial well-being.