Member Experience & Financial Wellness Advisor

ICCU; Kuna (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, & Vision Insurance

Paid Time Off

Paid Holidays

Matching 401K & Pension

Tuition Reimbursement

Employee Assistance Program

Employee Wellness Program

Group Life and Disability Insurance

Awesome Culture

Job summary

ICCU is seeking a member-facing representative at our Kuna, ID branch. You will provide courteous service, handle a variety of transactions, and promote ICCU products while maintaining a welcoming, professional environment.

The role emphasizes accuracy, confidentiality, and community financial wellness. Ideal candidates have a High School diploma or GED and some customer service or teller experience, with strong math and communication skills.

Qualifications

• High School Diploma or GED required.
• One year of customer service or relevant experience required.
• Teller or cash handling experience preferred.
• Knowledge of financial institution regulations preferred.
• Strong attention to detail and accuracy in handling transactions required.
• Good verbal and written communication skills, interpersonal skills, and ability to work independently and as a team member required.

Responsibilities

• Assists members with financial transactions across channels and systems accurately and professionally.
• Promotes and cross-sells ICCU products and services.
• Maintains a balanced cash drawer and supports branch cash handling tasks.
• Processes member wire transfers, check orders, and debit card issuance.
• Provides excellent service and resolves member concerns on the first contact when possible.
• Maintains confidentiality and supports financial wellness education for members.

Job description

ICCU is seeking a member-facing representative at our Kuna, ID branch. You will provide courteous service, handle a variety of transactions, and promote ICCU products while maintaining a welcoming, professional environment.

The role emphasizes accuracy, confidentiality, and community financial wellness. Ideal candidates have a High School diploma or GED and some customer service or teller experience, with strong math and communication skills.