Member Services & Financial Wellness Specialist

Idaho Central Credit Union; Kuna (ID); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, & Vision Insurance

Generous Paid Time Off

Paid Holidays

Matching 401K and Pension

Tuition Reimbursement

Employee Assistance Program

Employee Wellness Program

Paid Group Life and Disability

Awesome Culture

And More

Job summary

Idaho Central Credit Union is hiring for a full-time on-site Member Service Representative in Kuna, ID. You will welcome members, process transactions, and promote ICCU services while maintaining accuracy and confidentiality. A positive, professional appearance and teamwork are essential.

Requirements include a high school diploma or GED and at least one year of customer service or cash handling experience. The role offers benefits and opportunities for growth within ICCU.

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service or relevant experience.
• Teller or cash handling experience preferred.
• Knowledge of financial institution regulations preferred.
• Strong attention to detail and accuracy in handling transactions.
• Proficient math skills and ability to process account transactions accurately.
• Good verbal and written communication, interpersonal skills, and teamwork ability.

Responsibilities

• Provide service to members through financial transactions across channels.
• Promote and cross-sell Credit Union services.
• Maintain professional appearance and service standards.
• Handle teller cash drawer, vault, and daily deposits accurately.
• Process wire transfers and merchant/ business transactions.
• Assist with branch cash/coin ordering and debit/credit card processing.
• Respond to member inquiries and resolve issues on first contact when possible.
• Support member financial wellness education and referrals.
• Maintain confidentiality of member information and ICCU data.

Skills

Customer service

Cash handling

Interpersonal skills

Attention to detail

Mathematics

Verbal & written communication

Teamwork

Education

High School Diploma or GED

Job description

Idaho Central Credit Union is hiring for a full-time on-site Member Service Representative in Kuna, ID. You will welcome members, process transactions, and promote ICCU services while maintaining accuracy and confidentiality. A positive, professional appearance and teamwork are essential.

Requirements include a high school diploma or GED and at least one year of customer service or cash handling experience. The role offers benefits and opportunities for growth within ICCU.