On-Site Member Care Specialist | Financial Services

Idaho Central Credit Union; Meridian (ID); Presencial; USD 32.000 - 46.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive pay

Insurance: Medical, Dental, & Vision

Generous PTO

Paid Holidays

401K and Pension

Tuition Reimbursement

Employee Assistance Program

Employee Wellness Program

Life and Disability Insurance

Awesome Culture

Resumo da vaga

Idaho Central Credit Union in Meridian, ID is seeking a dedicated Member Contact Center Agent for full-time, on-site work. You will interact with members via phone, text, and email, resolving inquiries, processing transactions, and representing ICCU with professionalism.

The role requires a high school diploma, strong math and cash handling skills, and a commitment to ICCU’s service standards and confidentiality. An engaging team culture and comprehensive benefits are offered.

Qualificações

• A high school diploma or GED is required.
• Knowledge of financial institution federal regulations.
• Ability in math, 10-key calculator use, and accurate cash handling.
• Excellent communication and people skills.
• Ability to maintain the confidentiality of Credit Union and member records.
• Good knowledge of all Credit Union services.

Responsabilidades

• Establish a positive relationship with members over the phone, text, and email and provide first contact resolution.
• Deliver world class service with empathy, accuracy, and problem-solving.
• Perform a wide range of member transactions and provide general information about ICCU services.
• Communicate professionally and timely, setting clear expectations with members.
• Process member check orders and handle accounts inquiries and corrections as needed.
• Refer products and services to members while maintaining sales goals.

Conhecimentos

Customer service

Phone calls

Communication skills

Cash handling

10-key calculator

Confidentiality

Formação

High school diploma or GED

Descrição da vaga

Idaho Central Credit Union in Meridian, ID is seeking a dedicated Member Contact Center Agent for full-time, on-site work. You will interact with members via phone, text, and email, resolving inquiries, processing transactions, and representing ICCU with professionalism.

The role requires a high school diploma, strong math and cash handling skills, and a commitment to ICCU’s service standards and confidentiality. An engaging team culture and comprehensive benefits are offered.