Member Experience Specialist

ICCU; Pocatello (ID); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, & Vision Insurance

Generous Paid Time Off

Paid Holidays

Matching 401K AND Pension

Tuition Reimbursement

Employee Assistance Program

Employee Wellness Program

Paid Group Life and Disability

Job summary

ICCU in Pocatello, ID is seeking a member-facing Teller to provide friendly, accurate financial service. You will handle a variety of transactions, support branch goals, and promote ICCU services to help members achieve financial wellness.

Professional appearance and reliability are essential for success in this on-site role. The position requires a High School Diploma or GED and at least one year of customer service or cash handling experience, with strong math and communication skills.

Qualifications

• One year of customer service or relevant experience required.
• Teller or cash handling experience preferred.
• Knowledge of financial institution regulations preferred.
• Strong attention to detail and accuracy in handling transactions required.
• Proficient math skills and ability to process account transactions accurately.
• Good verbal and written communication skills, interpersonal skills, and ability to work independently and as a team member.

Responsibilities

• Maintains a strong focus on helping each member achieve financial success.
• Ensures member experiences are always at or above ICCU service standards.
• Performs a wide range of member-generated transactions through a variety of channels and systems accurately, professionally, and in a timely manner.
• Provides general information to members about Credit Union services.
• Recognizes and develops opportunities to refer products and services to members.
• Utilizes available resources to resolve member concerns on the first contact whenever possible.
• Addresses member needs promptly and effectively, demonstrating a proactive and helpful approach.
• Contributes to branch performance through quality service and referrals.

Skills

Customer service

Cash handling

Math skills

Attention to detail

Verbal communication

Written communication

Education

High School Diploma or GED

Job description

ICCU in Pocatello, ID is seeking a member-facing Teller to provide friendly, accurate financial service. You will handle a variety of transactions, support branch goals, and promote ICCU services to help members achieve financial wellness.

Professional appearance and reliability are essential for success in this on-site role. The position requires a High School Diploma or GED and at least one year of customer service or cash handling experience, with strong math and communication skills.