Member Experience Specialist - Financial Services

Straits Area Fed Credit Union; Tuscarora Township (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid vacation

Sick time

401k contributions

Health insurance at no cost

Job summary

Straits Area Fed Credit Union is looking for a Full Service Representative to assist its membership with financial transactions. The successful candidate will provide professional and efficient service, maintaining the credit union's commitment to exceptional member care.

This role involves responding to member queries, booking appointments, and ensuring confidentiality of information, while showcasing accurate knowledge of all credit union services.

Work location may vary between main office and branches, with Monday to Friday hours and some Saturday shifts required.

Qualifications

• Ability to respond to members in a professional manner.
• Knowledge of credit union products and services.
• Reliable transportation is required.

Responsibilities

• Provide accurate and efficient service to members.
• Book appointments as needed.
• Maintain confidentiality of member information.
• Resolve member questions and concerns.

Skills

Customer service skills

Effective communication

Problem solving

Multitasking

Teamwork

Job description

Straits Area Fed Credit Union is looking for a Full Service Representative to assist its membership with financial transactions. The successful candidate will provide professional and efficient service, maintaining the credit union's commitment to exceptional member care.

This role involves responding to member queries, booking appointments, and ensuring confidentiality of information, while showcasing accurate knowledge of all credit union services.

Work location may vary between main office and branches, with Monday to Friday hours and some Saturday shifts required.