Member Experience Specialist I

Florida A&M University Federal Credit Union; Tallahassee (FL); On-site; USD 29,000 - 46,000; Full time

Job summary

Florida A&M University Federal Credit Union is seeking a Branch Member Service professional to handle member interactions and transactions. You will provide guidance on credit union services, support cross-selling, and resolve member questions with a focus on a world-class experience.

The role requires strong communication, attention to detail, and ability to manage multiple tasks while maintaining compliance with BSA/CIP rules. Training and occasional irregular hours may be required.

Qualifications

• High school diploma or equivalent required; college hours preferred.
• 2+ years banking/credit union experience preferred.
• Sales experience such as insurance or financial advising beneficial.
• Strong communication and interpersonal abilities required.
• Knowledge of financial regulations and BSA/CIP compliance preferred.

Responsibilities

• Handle member interactions and transactions at the branch.
• Assist with cross-selling GAP, warranties, and other products.
• Open and maintenance of accounts, deposits, and related services.
• Process withdrawals, ACHs, wires, and check handling.
• Provide accurate guidance on online banking and ATM usage.
• Assist with notary services and power of attorney documentation as needed.
• Comply with BSA/CIP and complete required training.

Skills

Communication

Interpersonal skills

Problem solving

Detail oriented

Multi-tasking

Education

High school diploma or equivalent

College hours preferred

Tools

Microsoft Office

Job description

Florida A&M University Federal Credit Union is seeking a Branch Member Service professional to handle member interactions and transactions. You will provide guidance on credit union services, support cross-selling, and resolve member questions with a focus on a world-class experience.

The role requires strong communication, attention to detail, and ability to manage multiple tasks while maintaining compliance with BSA/CIP rules. Training and occasional irregular hours may be required.