Member Experience Specialist — Full‑Service Rep

Straits Area Federal Credit Union; Tuscarora Township (MI); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health insurance (no cost)

401(k) contributions

Paid vacation

Sick time

Annual raises

Promotions

Job summary

Straits Area Federal Credit Union is seeking a Full Service Representative to assist members with financial transactions at our Michigan locations. You will deliver courteous, accurate service, maintain confidentiality, and learn SAFCU policies and products while addressing member needs.

We offer competitive pay with opportunities for annual raises, paid vacation, sick time, substantial 401(k) contributions, and individual health insurance at no additional cost, along with other benefits and a

Responsibilities

• Respond to members in a courteous, professional, and timely manner, providing prompt, accurate and efficient service in accordance with credit union standards
• Book appointments for members, as requested
• Maintain confidentiality by avoiding unauthorized disclosure of member information
• Maintain thorough knowledge of credit union policies, procedures, and standards as well as all applicable federal and state laws and regulations
• Promote and maintain knowledge of credit union products and services
• Resolve member questions and concerns
• Meet critical deadlines
• Use knowledge and judgment to protect members of the credit union from loss
• Effective communication and interpersonal skills
• Ability to multitask and prioritize
• Reliable, dependable and team oriented

Job description

Straits Area Federal Credit Union is seeking a Full Service Representative to assist members with financial transactions at our Michigan locations. You will deliver courteous, accurate service, maintain confidentiality, and learn SAFCU policies and products while addressing member needs.

We offer competitive pay with opportunities for annual raises, paid vacation, sick time, substantial 401(k) contributions, and individual health insurance at no additional cost, along with other benefits and a