Member Experience Specialist - Financial Services

FreeStar Financial Credit Union; Michigan; On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

3 weeks paid time off

401k with up to a 6% match

Tuition Reimbursement

Year-end bonuses

Job summary

FreeStar Financial Credit Union is seeking an enthusiastic Call Center Representative to assist our members with their banking needs via phone and video conferencing. You will deliver courteous, timely service and resolve account inquiries to ensure member satisfaction.

This full-time position is located in Clinton Twp with a Monday–Friday schedule and occasional Saturdays. Benefits include PTO, 401(k) matching, tuition reimbursement, and year-end bonuses to support your professional growth.

Qualifications

• Experience in financial services or call center environments.
• Strong communication and problem-solving abilities.
• Ability to work in a fast-paced member-focused role.

Responsibilities

• Assist credit union members in the call center regarding their banking needs.
• Provide courteous, professional and timely experiences through video conferencing software.
• Answer member requests related to account function and servicing, including balance inquiries, activity, stop payments, and resolving debit card issues.
• Provide accurate service in transactions including transfers, cashier’s checks, and loan payments.
• Provide accurate service using ITM for check cashing, deposits, withdrawals or transfers.
• Meet member needs by cross‑selling products and services and achieve minimum sales standards.

Skills

Customer service

Call center

Video conferencing

Banking transactions

Cross-selling

Education

High School Diploma or equivalent

Job description

FreeStar Financial Credit Union is seeking an enthusiastic Call Center Representative to assist our members with their banking needs via phone and video conferencing. You will deliver courteous, timely service and resolve account inquiries to ensure member satisfaction.

This full-time position is located in Clinton Twp with a Monday–Friday schedule and occasional Saturdays. Benefits include PTO, 401(k) matching, tuition reimbursement, and year-end bonuses to support your professional growth.