Member Experience Specialist

Straits Area Federal Credit Union; Michigan; On-site; USD 20,664,000 - 26,174,000; Full time

Benefits offered by this job

Competitive pay

401k contributions

Health insurance

Paid vacation

Job summary

Straits Area Federal Credit Union is seeking a Full Service Representative to assist members with financial transactions, provide exceptional service, and learn all facets of SAFCU’s products and policies. The role emphasizes accuracy, professionalism, and timely problem solving within a community-focused credit union.

Based in Michigan, the position may involve working at the Cheboygan main office or branches in Indian River or Mackinaw City, with Monday–Friday hours and some Saturday shifts.

Qualifications

• Experience delivering high-quality member service.
• Ability to handle multiple tasks with accuracy and politeness.
• Strong interpersonal skills and professionalism.

Responsibilities

• Respond to members courteously and accurately.
• Book appointments and manage member inquiries.
• Protect member information and ensure confidentiality.

Skills

Customer service

Multitasking

Teamwork

Confidentiality

Communication

Job description

Straits Area Federal Credit Union is seeking a Full Service Representative to assist members with financial transactions, provide exceptional service, and learn all facets of SAFCU’s products and policies. The role emphasizes accuracy, professionalism, and timely problem solving within a community-focused credit union.

Based in Michigan, the position may involve working at the Cheboygan main office or branches in Indian River or Mackinaw City, with Monday–Friday hours and some Saturday shifts.