Member Experience & Solutions Specialist

Advantage FCU; City of Rochester (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision, FSA, HSA for

Paid holidays, vacation, sick time

401(k) with company match

Training & development opportunities

Tuition assistance

Community volunteer opportunities

Work-life balance

Banking perks and discount programs

Employee recognition program

Job summary

Advantage Federal Credit Union is seeking a dedicated Member Service Center Representative (Call Center) to deliver exceptional member service and handle a variety of transactions with accuracy. The role emphasizes professionalism, relationship building, and cross-selling credit union products.

The position offers comprehensive benefits, a clear compensation range, and opportunities for training and development within a member-first financial environment.

Qualifications

• Minimum 6 months to 2 years of customer service or sales experience.
• High school diploma required.
• Excellent communication and attention to detail.

Responsibilities

• Maintain knowledge of products and services to assist members.
• Process member transactions accurately and suggest appropriate solutions.
• Verify member identities and transactions per procedures to prevent fraud.

Skills

Customer service

Sales

Communication

Listening

PC proficiency

Relationship building

Bilingual skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Advantage Federal Credit Union is seeking a dedicated Member Service Center Representative (Call Center) to deliver exceptional member service and handle a variety of transactions with accuracy. The role emphasizes professionalism, relationship building, and cross-selling credit union products.

The position offers comprehensive benefits, a clear compensation range, and opportunities for training and development within a member-first financial environment.