Member Experience Specialist

R1cu; Garland (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Resource One Credit Union is seeking a Member Experience Representative to assist members and non-members with administrative and financial transactions. You will process routine banking activities and recommend products based on financial goals.

The role requires strong math, communication, and customer service skills, with experience in cash handling and basic office software. Schedule varies with shifts including some evenings/weekends.

Qualifications

• High school diploma or equivalent is required.
• 1+ years’ cash handling experience preferred.
• Prior banking/credit union experience is a plus.

Responsibilities

• Greet members in a professional and courteous manner and assist them with issues, questions and requests.
• Process member transactions, including deposits, withdrawals, cashiers’ checks, money orders, and loan payments in person, by telephone or mail.
• Balance and verify transactions and cash totals daily.
• Maintain knowledge of products and services and offer suitable options to members and potential members.
• Open and close computer terminal accounts daily.
• Examine documents for endorsement and negotiability.
• Detect and resolve discrepancies promptly.
• Perform drive-up teller and night drop duties as assigned.
• Other duties as assigned.

Skills

Math & problem solving

Communication

Customer service

10-key proficiency

Discretion & confidentiality

Multitasking

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Resource One Credit Union is seeking a Member Experience Representative to assist members and non-members with administrative and financial transactions. You will process routine banking activities and recommend products based on financial goals.

The role requires strong math, communication, and customer service skills, with experience in cash handling and basic office software. Schedule varies with shifts including some evenings/weekends.