Member Experience Specialist - Financial Services

TTCU; Miami (OK); On-site; USD 21,000 - 28,000; Full time

Job summary

TTCU is seeking a friendly, detail-oriented member services associate to process financial transactions, assist with account maintenance, and provide personalized guidance. You will build relationships with members, refer TTCU products, and ensure compliance with regulatory standards.

Ideal candidates have 6 months of customer service experience, a High School diploma or GED, and the ability to communicate in Spanish. Reliable transportation is required.

Qualifications

• High School Diploma or GED required.
• 6 months customer service experience preferred.
• Bilingual in Spanish preferred.
• Must have reliable transportation.

Responsibilities

• Process member financial transactions accurately and efficiently.
• Balance cash drawers, dispensers, or recyclers and report discrepancies.
• Assist members with account maintenance requests and verify identity and details.
• Build relationships with members and refer appropriate TTCU products and services.
• Maintain regulatory compliance, including Bank Secrecy Act requirements.

Skills

Customer service

Cash handling

Bilingual Spanish

Education

High School Diploma or GED

Tools

CRM platform

Microsoft Office Suite

Job description

TTCU is seeking a friendly, detail-oriented member services associate to process financial transactions, assist with account maintenance, and provide personalized guidance. You will build relationships with members, refer TTCU products, and ensure compliance with regulatory standards.

Ideal candidates have 6 months of customer service experience, a High School diploma or GED, and the ability to communicate in Spanish. Reliable transportation is required.