Member Experience Banker I

TTCU Federal Credit Union; Miami (OK); On-site; USD 19,000 - 25,000; Full time

Job summary

TTCU Federal Credit Union in the United States is seeking a Customer Service Associate to accurately process financial transactions and assist with account maintenance, while building relationships with members.

The role requires basic MS Office skills, willingness to learn our CRM and proprietary software, and optional Spanish bilingual ability. Prior customer service experience is preferred; reliable transportation is required.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service experience preferred.
• Bilingual in Spanish preferred.
• Must have reliable transportation.
• Basic knowledge of Microsoft Office Suite and the ability to learn proprietary software.

Responsibilities

• Process member financial transactions accurately and efficiently while complying with policies.
• Regularly balance cash drawers and related devices to ensure accuracy.
• Assist members with account maintenance requests and verify identities and details.
• Build relationships with members and provide personalized financial guidance and product referrals.

Skills

Customer service

Bilingual Spanish (preferred)

Microsoft Office

CRM platform usage

Education

High School Diploma or GED

Tools

CRM platform

Microsoft Office Suite

Job description

TTCU Federal Credit Union in the United States is seeking a Customer Service Associate to accurately process financial transactions and assist with account maintenance, while building relationships with members.

The role requires basic MS Office skills, willingness to learn our CRM and proprietary software, and optional Spanish bilingual ability. Prior customer service experience is preferred; reliable transportation is required.