Member Experience Specialist — Financial Services

First Community Credit Union; Jamestown (ND); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

11 paid federal holidays

401k match

Medical, Dental & Vision

Job summary

First Community Credit Union in Jamestown, ND is seeking a Customer Service Representative to deliver outstanding service via phone, email, and digital channels. You will help members manage accounts, process transactions, and answer questions with a friendly, professional approach.

The role emphasizes building relationships, identifying member needs, and recommending appropriate products while adhering to policies. The schedule is Monday–Friday, with opportunities for growth and teamwork.

Qualifications

• High school diploma or GED required.
• 6 months of customer service experience in a financial institution or related environment.
• Strong communication and relationship-building skills with a passion for helping others.
• Proficient computer and multitasking skills with the ability to navigate multiple systems while maintaining accuracy.
• Detail-oriented, adaptable, and able to exercise sound judgment in a fast-paced environment.

Responsibilities

• Deliver exceptional service to members through phone, email, and digital channels while building strong relationships.
• Process account transactions and service requests accurately and efficiently, including transfers, loan payments, account maintenance, and other member inquiries.
• Identify member needs and recommend products and services that support their financial goals while contributing to organizational growth objectives.
• Resolve member questions and concerns with professionalism, maintain accurate records, and ensure compliance with all policies, procedures, and security standards.
• Collaborate with team members, participate in ongoing learning opportunities, and represent FCCU in a positive and professional manner.

Skills

Customer service

Communication

Multitasking

Attention to detail

Relationship-building

Education

High school diploma or GED

Job description

First Community Credit Union in Jamestown, ND is seeking a Customer Service Representative to deliver outstanding service via phone, email, and digital channels. You will help members manage accounts, process transactions, and answer questions with a friendly, professional approach.

The role emphasizes building relationships, identifying member needs, and recommending appropriate products while adhering to policies. The schedule is Monday–Friday, with opportunities for growth and teamwork.