Member-First Contact Center Specialist

North Star Community Credit Union; Minot (ND); On-site; USD 23,000 - 32,000; Full time

Job summary

North Star Community Credit Union in Minot, North Dakota, is seeking a friendly Contact Center Specialist to deliver exceptional member service across phone, email and digital channels. The role emphasizes accurate problem resolution and personalized guidance.

The position requires 6 months to 2 years in customer service or banking, a high school diploma, and strong communication skills. You will handle account maintenance, transactions, and inquiries, contributing to member financial well‑being.

Qualifications

• 6 months to 2 years of customer service, financial services, call center, or related experience.
• High school diploma or equivalent.
• Strong communication, listening, and problem-solving skills.
• Ability to build relationships and provide exceptional service.
• Attention to detail and commitment to accuracy.
• Ability to handle confidential information with professionalism and discretion.

Responsibilities

• Serve as the first point of contact for members through phone, email, and digital channels.
• Provide accurate, timely assistance with account inquiries, transactions, and service requests.
• Resolve member concerns with professionalism, empathy, and confidence.
• Build trust with members by providing personalized support and guidance.
• Assist members with account maintenance, opening and closing accounts, and service requests.
• Process transactions including transfers, loan payments, ACH, and wires.
• Support lending and deposit-related activities while ensuring policy compliance.
• Help members navigate products and services to meet financial goals.

Skills

Customer service

Financial services

Call center

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Job description

North Star Community Credit Union in Minot, North Dakota, is seeking a friendly Contact Center Specialist to deliver exceptional member service across phone, email and digital channels. The role emphasizes accurate problem resolution and personalized guidance.

The position requires 6 months to 2 years in customer service or banking, a high school diploma, and strong communication skills. You will handle account maintenance, transactions, and inquiries, contributing to member financial well‑being.