Member Experience Specialist - Banking

North Star Community Credit Union; Minot (ND); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Opportunities for growth

Supportive team culture

Job summary

A community-focused financial institution in North Dakota is seeking a Contact Center Specialist to provide exceptional service and assist members with inquiries about products and services. The ideal candidate should have over 2 years of experience in financial services and possess strong communication skills. This role includes responsibilities such as guiding members, handling escalated concerns, and recommending appropriate solutions. The organization values a supportive culture and offers competitive pay aligned with experience.

Qualifications

• 2+ years of experience in a call center, banking, or financial services role.
• Proven ability to handle high call volume while maintaining service quality.
• Experience in a credit union or community banking environment preferred.

Responsibilities

• Serve as a primary contact for members via phone, delivering prompt and professional service.
• Handle complex inquiries and escalated concerns with efficiency.
• Identify member needs and recommend appropriate products and solutions.

Skills

Strong communication skills

Relationship building

Problem-solving

Conflict resolution

Attention to detail

Job description

A community-focused financial institution in North Dakota is seeking a Contact Center Specialist to provide exceptional service and assist members with inquiries about products and services. The ideal candidate should have over 2 years of experience in financial services and possess strong communication skills. This role includes responsibilities such as guiding members, handling escalated concerns, and recommending appropriate solutions. The organization values a supportive culture and offers competitive pay aligned with experience.