Member Services & Financial Solutions Specialist

First Community Credit Union; Fargo (ND); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

11 paid federal holidays

401k match

Medical, dental and vision insurance

Job summary

First Community Credit Union in Fargo, ND is seeking a customer-focused service representative to assist members by phone, email, and online channels. You will process transactions, guide members toward suitable financial products, and grow member relationships with accuracy and integrity.

In this on-site role, you will collaborate with colleagues, participate in ongoing training, and help FCCU uphold its commitment to community and excellence in service.

Qualifications

• High school diploma or GED required.
• 6 months of customer service experience in a financial institution or related environment.
• Strong communication and relationship-building skills with a passion for helping others.
• Proficient computer and multitasking skills with the ability to navigate multiple systems while maintaining accuracy.
• Detail-oriented, adaptable, and able to exercise sound judgment in a fast-paced environment.

Responsibilities

• Deliver exceptional service to members through phone, email, and digital channels while building strong relationships and creating positive member experiences.
• Process account transactions and service requests accurately and efficiently, including transfers, loan payments, account maintenance, and other member inquiries.
• Identify member needs and recommend products and services that support their financial goals while contributing to organizational growth objectives.
• Resolve member questions and concerns with professionalism, maintain accurate records, and ensure compliance with all policies, procedures, and security standards.
• Collaborate with team members, participate in ongoing learning opportunities, and represent FCCU in a positive and professional manner.

Skills

Communication

Relationship building

Computer skills

Multitasking

Attention to detail

Customer service

Education

High school diploma or GED

Job description

First Community Credit Union in Fargo, ND is seeking a customer-focused service representative to assist members by phone, email, and online channels. You will process transactions, guide members toward suitable financial products, and grow member relationships with accuracy and integrity.

In this on-site role, you will collaborate with colleagues, participate in ongoing training, and help FCCU uphold its commitment to community and excellence in service.