Member Experience Specialist - Fast, Friendly Retail

BJ's Wholesale Club, Inc.; Manchester (CT); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Weekly Pay

Daily Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible health benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club, Inc. is seeking a Team Member responsible for merchandise protection, monitoring entry/exit, and delivering superior member service.

You will support club policies, ensure a safe environment, and uphold Gold Member Standards and customer-facing duties across your shift. Join a world-class team with opportunities for growth, weekly pay, and a comprehensive benefits package designed to support your health, well-being and future.

Qualifications

• Strong interpersonal skills and attention to detail required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must complete required training and certification processes.
• Must be employed with the company for at least 6 months.

Responsibilities

• Delivers superior member service and greets members in a prompt, friendly manner.
• Resolves member concerns courteously and escalates to management when needed.
• Maintains merchandise protection procedures and shrink alert protocols.
• Monitors entrance and exit activity to ensure safety and compliance.
• Inspects bags and belongings as members leave the building to maintain security.

Skills

Interpersonal skills

Attention to detail

Basic math

Handheld device

Training/certification

Company tenure requirement

Age requirement

Job description

BJ’s Wholesale Club, Inc. is seeking a Team Member responsible for merchandise protection, monitoring entry/exit, and delivering superior member service.

You will support club policies, ensure a safe environment, and uphold Gold Member Standards and customer-facing duties across your shift. Join a world-class team with opportunities for growth, weekly pay, and a comprehensive benefits package designed to support your health, well-being and future.