Member Experience Specialist

BJ's Wholesale Club; Brooksville (FL); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible Health Benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club is seeking a part-time team member to help protect merchandise, monitor entry/exit, and deliver exceptional member service. You will follow club policies, participate in audits, and support a safe, welcoming environment for members and staff.

Availability includes Sundays and weekdays evening shifts. The role requires basic math, attention to detail, and comfort with handheld devices; training and club policies are provided.

Qualifications

• Strong interpersonal skills and an attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age, varies by state.

Responsibilities

• Delivers superior member service, greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
• Maintains and exhibits merchandise protection procedures and shrink alert protocols.
• Reviews and maintains the AP Alert Binder according to AP standards.
• Follows BEST procedures (Bottom of cart, Electronics, Self-checkout, and Thanking the member) including cross-checking receipts.
• Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to procedures.
• Inspects bags and belongings leaving the building.
• Maintains club policies and performs other duties as assigned.

Skills

Interpersonal skills

Attention to detail

Basic math

Job description

BJ’s Wholesale Club is seeking a part-time team member to help protect merchandise, monitor entry/exit, and deliver exceptional member service. You will follow club policies, participate in audits, and support a safe, welcoming environment for members and staff.

Availability includes Sundays and weekdays evening shifts. The role requires basic math, attention to detail, and comfort with handheld devices; training and club policies are provided.