Member Experience Specialist

BJ's Wholesale Club, Inc.; Flemington (NJ); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Daily pay

Free BJ’s Membership

Generous PTO

Health benefits

401(k) match

Employee stock purchase plan

Job summary

BJ’s Wholesale Club in Flemington, NJ is seeking a team member to protect merchandise, monitor entrances and exits, and deliver superior member service. You will support club policies, ensure a safe and positive environment, and work with colleagues to meet daily goals while upholding GOLD standards.

Responsibilities include addressing member concerns, following procedures for shrink control, and contributing to a fast-paced retail operation.

Qualifications

• Strong interpersonal skills and attention to detail required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must be employed with BJ's for at least 6 months.
• Minimum age 18 years (varies by state).

Responsibilities

• Delivers superior member service in a prompt, friendly, and professional manner.
• Resolves member concerns and escalates issues when necessary.
• Maintains merchandise protection procedures and shrink alert protocols.
• Audits Express Pay, BOPIC, Curbside, and Same Day Delivery per procedures.
• Inspects bags and belongings at exit to ensure safety and policy compliance.

Skills

Interpersonal skills

Attention to detail

Basic math

Smart handheld device

Job description

BJ’s Wholesale Club in Flemington, NJ is seeking a team member to protect merchandise, monitor entrances and exits, and deliver superior member service. You will support club policies, ensure a safe and positive environment, and work with colleagues to meet daily goals while upholding GOLD standards.

Responsibilities include addressing member concerns, following procedures for shrink control, and contributing to a fast-paced retail operation.