Member Experience Champion | Customer Service & Safety

BJ's Wholesale Club, Inc.; Wallingford (CT); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Weekly pay

Daily pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible and Affordable Health Benefis

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Résumé du poste

BJ’s Wholesale Club, Inc. seeks a team member to perform merchandise protection procedures, monitor entrance and exit activity, and provide superior customer service to our members. You will support club policies and contribute to a safe, friendly environment aligned with GOLD standards and the club’s values.

Daily responsibilities include maintaining compliance, assisting members, and working as part of a fast-paced team to uphold service excellence and security across all club areas.

Qualifications

• Strong interpersonal skills and an attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must be employed with the company for at least 6 months.
• At least 18 years of age, except in the following states: Indiana – At least 19 years of age; Delaware – At least 21 years of age.

Responsabilités

• Delivers superior member service in a prompt, friendly, professional manner.
• Resolves member concerns courteously and escalates issues when needed.
• Maintains understanding of merchandise protection procedures and shrink alert protocols.
• Records register receipt discrepancies and notifies front line to rectify the situation.
• Monitors member and visitor traffic entering and exiting the club.
• Responds to EAS alarms according to procedures.

Connaissances

Interpersonal skills

Attention to detail

Math skills

Handheld device use

Description du poste

BJ’s Wholesale Club, Inc. seeks a team member to perform merchandise protection procedures, monitor entrance and exit activity, and provide superior customer service to our members. You will support club policies and contribute to a safe, friendly environment aligned with GOLD standards and the club’s values.

Daily responsibilities include maintaining compliance, assisting members, and working as part of a fast-paced team to uphold service excellence and security across all club areas.