Member Experience Concierge

BJ's Wholesale Club, Inc.; Village of Wappingers Falls (NY); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Free BJ's Memberships

Paid Time Off

Health benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club is seeking team members in the United States for merchandise protection, entrance/exit monitoring, and delivering superior member service.

You will follow club policies, work with honesty and integrity, and collaborate with the team to maintain safety and a positive member experience.

Daily duties include greeting members, resolving concerns, and upholding GOLD standards while moving with speed and adapting to store needs.

Qualifications

• Strong interpersonal skills and an attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.

Responsibilities

• Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
• Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.
• Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
• Reviews and maintains the AP Alert Binder according to AP standards.
• Follow the BEST procedures including cross-checking merchandise to receipts and verifying high dollar items.
• Records register receipt discrepancies and notifies front line to rectify.
• Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to procedures.
• Ensure the execution of repack awareness guidelines by inspecting known repack articles.
• Monitor member and visitor traffic entering and exiting the club.
• Responds to EAS alarms according to established procedures.
• Maintains high safety standards for members and team members.

Skills

Interpersonal skills

Attention to detail

Basic math

Smart handheld device

Job description

BJ’s Wholesale Club is seeking team members in the United States for merchandise protection, entrance/exit monitoring, and delivering superior member service.

You will follow club policies, work with honesty and integrity, and collaborate with the team to maintain safety and a positive member experience.

Daily duties include greeting members, resolving concerns, and upholding GOLD standards while moving with speed and adapting to store needs.