Member Experience Specialist I

ADP, Inc.; Beaumont (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

ADP, Inc. is seeking a Member Experience Associate I in Beaumont, TX to assist members with financial transactions and product information. The role emphasizes accuracy in processing payments and negotiable instruments, plus delivering courteous service.

This position focuses on building member relationships, resolving basic issues, and adhering to fraud-prevention practices while contributing to a collaborative team environment.

Qualifications

• High school education or GED required.
• 1–12 months of related experience preferred.
• Strong interpersonal and communication skills essential.
• Ability to work as part of a team and follow procedures.

Responsibilities

• Process member transactions, payments, and negotiable instruments accurately.
• Provide knowledgeable service and information on credit union products.
• Build member relationships and resolve basic issues.
• Follow fraud-prevention practices and maintain knowledge of operations.

Skills

Interpersonal skills

Team player

Conflict resolution

Willingness to learn

Education

High school diploma or GED

Tools

Credit union software

Office equipment

Job description

ADP, Inc. is seeking a Member Experience Associate I in Beaumont, TX to assist members with financial transactions and product information. The role emphasizes accuracy in processing payments and negotiable instruments, plus delivering courteous service.

This position focuses on building member relationships, resolving basic issues, and adhering to fraud-prevention practices while contributing to a collaborative team environment.