Entry-Level Member Services Specialist

State Employees' Credit Union; Denver (CO); On-site; USD 34,000 - 52,000; Full time

Job summary

State Employees' Credit Union is seeking an entry-level Associate Member Services Representative (MSR) to learn branch operations and provide exceptional member service. You will respond to inquiries by phone and in person, handle transactions, and assist with account origination and maintenance under supervision.

The role emphasizes training through new employee modules, compliance with policies, and a professional, courteous approach to members.

Qualifications

• Must have good communication skills, both verbal and written.
• Must have good problem-solving skills.
• Strong customer service orientation and ability to assist members.

Responsibilities

• Respond to member inquiries by phone and in person; assist with transactions.
• Balance cash drawer and manage cash box per procedures.
• Process transfers, deposits, and basic account maintenance; operate drive-through as needed.

Skills

Communication skills

Problem-solving

Customer service mindset

Education

High school diploma or GED

Bachelor’s degree

CCUE Certification

Job description

State Employees' Credit Union is seeking an entry-level Associate Member Services Representative (MSR) to learn branch operations and provide exceptional member service. You will respond to inquiries by phone and in person, handle transactions, and assist with account origination and maintenance under supervision.

The role emphasizes training through new employee modules, compliance with policies, and a professional, courteous approach to members.