Member Experience Specialist: Customer Care & Solutions

townandcountryhiring; Fargo (ND); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

Generous paid time off

Dress for your day

Health, dental, and vision insurance

Life and disability insurance

Flexible spending accounts

401(k) with employer contributions

Paid volunteer time

Tuition reimbursement

YMCA Corporate Membership Discount or…

Job summary

Town & Country Credit Union in Fargo, ND is seeking a Member Experience Representative to deliver outstanding service across phone, email, and online messaging, handling inquiries about accounts and digital banking.

You will document interactions, support the team, and help members with transactions while upholding security standards.

The role offers a collaborative environment across 10 branches with opportunities to grow and contribute to member satisfaction.

Qualifications

• Associate degree or equivalent experience required.
• At least 1 year in a financial institution or contact center preferred.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.

Responsibilities

• Provide outstanding service to members via phone, email, and other channels.
• Resolve questions related to accounts, transactions, and online banking tools.
• Document member interactions and maintain related records.
• Support internal functions and collaborate with the Member Experience Center team.
• Identify member needs and offer solutions or guidance.
• Follow policies, procedures, and security standards.
• Report trends or recurring issues to the Member Experience Manager.

Skills

Communication skills

Listening & problem solving

Data entry & numbers

Team player

Multitasking & organization

Willingness to learn

Shift flexibility

Education

Associate degree or equivalent experience

Job description

Town & Country Credit Union in Fargo, ND is seeking a Member Experience Representative to deliver outstanding service across phone, email, and online messaging, handling inquiries about accounts and digital banking.

You will document interactions, support the team, and help members with transactions while upholding security standards.

The role offers a collaborative environment across 10 branches with opportunities to grow and contribute to member satisfaction.