Member Experience Concierge II

Life Time, Inc.; Houston (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

Life Time, Inc. in Houston is seeking a Membership Concierge II to serve members and guests with exceptional hospitality, handling account maintenance, program details and sales inquiries.

You will educate on club programming, events, pricing, and policies, and act as the primary contact at the resort entrance. Ideal candidates have 1–2 years in customer service or sales, can multitask in a fast-paced setting, and communicate clearly.

Qualifications

• High School graduate or equivalent.
• 1–2 years of experience in customer service or sales.
• Ability to multitask with strong customer service and verbal communication.
• Comfortable in a fast-paced environment and able to stand for 4 hours.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge of club programming, events, pricing, and policies.
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments.
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources.

Skills

Customer service

Verbal communication

Multitasking

Fast-paced

Friendly demeanor

Education

High School diploma

Bachelor’s Degree in Hospitality

Job description

Life Time, Inc. in Houston is seeking a Membership Concierge II to serve members and guests with exceptional hospitality, handling account maintenance, program details and sales inquiries.

You will educate on club programming, events, pricing, and policies, and act as the primary contact at the resort entrance. Ideal candidates have 1–2 years in customer service or sales, can multitask in a fast-paced setting, and communicate clearly.