Member Experience Specialist – Banking & Services

Texas Dow Employees Credit Union; Katy (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Texas Dow Employees Credit Union is seeking a Member Service Representative to deliver a superior member experience by handling a range of account transactions, educating members on digital solutions, and identifying opportunities to refer products and services.

The role emphasizes deepening relationships, cross-selling checking, savings, loans and credit cards, while ensuring accurate cash handling and compliant service in lobby and drive-up environments.

Qualifications

• High School Diploma or equivalent required; additional training preferred.
• Experience in cash handling, banking, customer service or hospitality preferred.
• Strong interpersonal communication; able to work with members with tact and diplomacy.
• Ability to operate a ten-key calculator and keyboard by touch.
• Availability to work core hours; Saturday hours required.
• Knowledge of digital banking platforms and online/mobile solutions.
• Ability to troubleshoot and resolve member inquiries promptly.

Responsibilities

• Assist Members with deposits, withdrawals, transfers and other account transactions.
• Deepen relationships and drive REAL Service through cross-selling products.
• Educate Members on digital solutions and refer needed services.
• Troubleshoot and resolve Member inquiries in a timely, friendly manner.
• Balance cash, reconcile instruments, and post transactions daily.
• Support other teams as workload requires and participate in community activities.

Skills

Cash handling

Customer service

Interpersonal skills

Problem resolution

Cross-selling

Digital literacy

In-person service

Multi-tasking

Attention to detail

Communication skills

Education

High School Diploma

Additional training preferred

Job description

Texas Dow Employees Credit Union is seeking a Member Service Representative to deliver a superior member experience by handling a range of account transactions, educating members on digital solutions, and identifying opportunities to refer products and services.

The role emphasizes deepening relationships, cross-selling checking, savings, loans and credit cards, while ensuring accurate cash handling and compliant service in lobby and drive-up environments.