Member Experience Specialist - Banking & Service

Houston Texas Fire Fighters FCU; Houston (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Houston Texas Fire Fighters FCU is seeking a dedicated Member Service Representative to provide outstanding service to members at the North Branch and main office. You will assist with account openings, deposits, withdrawals, and information updates while ensuring transaction accuracy and security.

The role requires a high school diploma, cash-handling experience, and strong communication skills. A collaborative, confidentiality-minded environment supports ongoing training and team-based success.

Qualifications

• Experience delivering member service in a banking or financial setting.
• Cash-handling experience required.
• Strong customer service mindset and ethical conduct.

Responsibilities

• Assist members with banking needs including accounts, deposits, withdrawals, and information updates.
• Educate members on available products and services to meet financial goals.
• Handle cash transactions accurately and securely per policies.
• Maintain current knowledge of credit union products, policies, and processes.
• Collaborate with teammates to ensure efficient service and issue resolution.

Skills

Interpersonal skills

Communication

Problem solving

Attention to detail

Teamwork

Independent work

Education

High school diploma or equivalent

Tools

Banking software

Job description

Houston Texas Fire Fighters FCU is seeking a dedicated Member Service Representative to provide outstanding service to members at the North Branch and main office. You will assist with account openings, deposits, withdrawals, and information updates while ensuring transaction accuracy and security.

The role requires a high school diploma, cash-handling experience, and strong communication skills. A collaborative, confidentiality-minded environment supports ongoing training and team-based success.