Member Experience Specialist - Branch Banking

Energy Capital Credit Union; Houston (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Incentive opportunities

Retirement plan

Disability & life insurance

Professional development

Wellness benefits

Stay Pay

Job summary

Energy Capital Credit Union in Houston is seeking a Member Service Representative to assist members with everyday banking needs, including transactions, new accounts, and lending referrals, while delivering a friendly, accurate service.

You will support branch operations, ensure compliance with applicable regulations, and help members meet their financial goals through proactive service and knowledgeable guidance.

Qualifications

• High school diploma or GED required.
• Accurate cash handling and money counting.
• Excellent customer service and communication skills.
• Ability to follow policies and regulatory requirements.
• Reliable, punctual, and team-oriented.

Responsibilities

• Process deposits, withdrawals, loan payments, and cash drawer balancing.
• Open and close accounts; explain products and services.
• Assist with new account setup and loan applications for referral.
• Escalate issues needing additional approval.
• Identify opportunities to help members meet financial goals.

Skills

Customer service

Attention to detail

Reliability

Teamwork

Regulatory compliance

Education

High school diploma or GED

Job description

Energy Capital Credit Union in Houston is seeking a Member Service Representative to assist members with everyday banking needs, including transactions, new accounts, and lending referrals, while delivering a friendly, accurate service.

You will support branch operations, ensure compliance with applicable regulations, and help members meet their financial goals through proactive service and knowledgeable guidance.