Member Experience Specialist — Banking & Onboarding

Alabama Credit Union; Mobile, Northern (AL, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Alabama Credit Union is seeking a Member Experience Representative to serve at the Shoreline Branch in Mobile. You will onboard members, open accounts, and guide them through loans and transactions, providing a relationship-building experience.

The role emphasizes cash handling, product knowledge, and a positive, service-driven approach to help community members with their financial needs.

Qualifications

• High school diploma or equivalent required.
• Customer service experience required.
• Cash handling and basic math.
• Ability to use Microsoft Office and web-based applications.
• Willingness to work in a fast-paced environment with multiple priorities.

Responsibilities

• Open new accounts and onboard members.
• Assist members with loan requests and financial transactions.
• Provide information about products and services to members.
• Handle cash deposits/withdrawals, card orders, and check orders.

Skills

Customer service

Cash handling

Microsoft Office

Sales

Adaptability

Attention to detail

Education

High school diploma or equivalent

Tools

Web-based applications

Office software

Job description

Alabama Credit Union is seeking a Member Experience Representative to serve at the Shoreline Branch in Mobile. You will onboard members, open accounts, and guide them through loans and transactions, providing a relationship-building experience.

The role emphasizes cash handling, product knowledge, and a positive, service-driven approach to help community members with their financial needs.