Member Experience Floater: Frontline Banking

Alabama Credit Union; Tennessee; On-site; USD 32,000 - 42,000; Full time

Job summary

Alabama Credit Union is seeking a Member Experience Representative to serve members at the Decatur, Countyline and Greenbrier Branches in Alabama. This full-time frontline role focuses on onboarding members, opening accounts, and facilitating financial transactions to build lasting relationships.

The position involves helping with loan requests and guiding members through available products and services, all while delivering excellent service and contributing to the branch team’s success.

Qualifications

• High school diploma or equivalent required.
• Customer service experience and cash handling skills.
• Proficient in Microsoft Office and web-based applications.
• Ability to follow lengthy procedures for account opening.
• Ability to describe and sell financial products and services.
• Capable of multitasking in a fast-paced environment.
• Desire to help others in the community.
• Bilingual in Spanish is a plus.

Responsibilities

• Open new accounts and onboard members with a relationship-building approach.
• Assist members with loan requests and financial transactions.
• Handle deposits, withdrawals, balance transfers, and card orders accurately.
• Provide information about products and services to meet members' needs.
• Work in a fast-paced environment with multiple priorities.

Skills

Customer service

Cash handling

Computer skills

Product description & selling

Multitasking in fast-paced environment

Community minded/desire to help others

Bilingual Spanish (plus)

Education

High school diploma or equivalent

Job description

Alabama Credit Union is seeking a Member Experience Representative to serve members at the Decatur, Countyline and Greenbrier Branches in Alabama. This full-time frontline role focuses on onboarding members, opening accounts, and facilitating financial transactions to build lasting relationships.

The position involves helping with loan requests and guiding members through available products and services, all while delivering excellent service and contributing to the branch team’s success.