Member Experience Representative

Alabama Credit Union; Mobile, Northern (AL, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Alabama Credit Union is seeking a Member Experience Representative to serve at the Shoreline Branch in Mobile. You will onboard members, open accounts, and guide them through loans and transactions, providing a relationship-building experience.

The role emphasizes cash handling, product knowledge, and a positive, service-driven approach to help community members with their financial needs.

Qualifications

• High school diploma or equivalent required.
• Customer service experience required.
• Cash handling and basic math.
• Ability to use Microsoft Office and web-based applications.
• Willingness to work in a fast-paced environment with multiple priorities.

Responsibilities

• Open new accounts and onboard members.
• Assist members with loan requests and financial transactions.
• Provide information about products and services to members.
• Handle cash deposits/withdrawals, card orders, and check orders.

Skills

Customer service

Cash handling

Microsoft Office

Sales

Adaptability

Attention to detail

Education

High school diploma or equivalent

Tools

Web-based applications

Office software

Job description

Description

At Alabama Credit Union, our employees feel good about their careers. We create an environment rich in learning and advancement opportunities, community support activities, and chances to provide input on company initiatives.

This position exists to serve our members at the Shoreline Branch in Mobile, Alabama. This is a frontline position. A Member Experience Representative engages members by onboarding them with Alabama Credit Union by opening new accounts and providing a relationship-building experience; assist members with loan request along with assisting them with their financial transactions, involving giving and receiving cash and other negotiable instruments while providing opportunities for members to utilize additional products and services offered by Alabama Credit Union.

Duties include opening accounts, helping our members with their basic financial transactions (such as conducting deposits and withdrawals, posting credit card payments and balance transfers, receiving debit card and check orders, etc.) accurately and efficiently, and providing information about products and services to members in order to serve their financial needs. In return, those who hold this role get to work at one of the best places in the world.

If you cannot talk to strangers about Alabama Credit Union products or services that they might utilize, if you can’t work in a fast-paced environment with multiple priorities, or if you don’t do well with “attention to detail” jobs, this may not be the job for you. However, if you want the opportunity to provide great service and hone your salesmanship and thrive on helping people in your workplace and community, it may be the perfect opportunity to feel good about your career!

Requirements

Minimum qualifications: a high school diploma or equivalent, customer service skills, cash handling, good computer skills (including the ability to use Microsoft Office products and web-based applications), the ability to follow lengthy procedures for account opening, the ability to describe and sell products and services to members, the ability to change focus efficiently in a fast-paced environment, and above all, a desire to help others in your community.

Other preferred qualifications: one to three years of similar or related experience. Bilingual (Spanish) is a plus.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Physical Requirements: During the course of a normal workday, incumbents will sit, stand, walk, see, hear, reach, use gross and fine motor coordination for activities such as using standard office machines, using paper (to include counting cash, sorting and filling paper items, scanning, etc.), and occasionally lift and carry incidental items such as supplies.