Member Experience Specialist: Onboarding & Service

Alabama Credit Union; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Alabama Credit Union seeks a Member Experience Representative to serve the Cullman North Branch in Cullman, AL. This frontline role focuses on opening new accounts and creating a relationship-building experience for members.

You will assist with loan requests and financial transactions, provide information about products and services, and help members with deposits, withdrawals, and other everyday banking tasks. Join a team that values service and community involvement.

Qualifications

• Minimum qualifications: a high school diploma or equivalent, customer service skills, cash handling, good computer skills (including the ability to use Microsoft Office products and web-based applications), the ability to follow lengthy procedures for account opening, the ability to describe and sell products and services to members, the ability to change focus efficiently in a fast-paced environment, and above all, a desire to help others in your community.

Responsibilities

• Open accounts and onboard new members, providing a relationship-building experience.
• Assist members with loan requests and financial transactions, including deposits and withdrawals, posting payments, and balance transfers.
• Provide information about products and services to meet members' financial needs and support community engagement.

Skills

Customer service

Cash handling

Microsoft Office

Sales experience

Communication

Education

High school diploma or equivalent

Job description

Alabama Credit Union seeks a Member Experience Representative to serve the Cullman North Branch in Cullman, AL. This frontline role focuses on opening new accounts and creating a relationship-building experience for members.

You will assist with loan requests and financial transactions, provide information about products and services, and help members with deposits, withdrawals, and other everyday banking tasks. Join a team that values service and community involvement.