Member Experience Pro: Onboard, Serve & Grow

Alabama Credit Union; Vance (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Alabama Credit Union in Vance, Alabama, is seeking a Member Experience Representative at the Mercedes Branch. You will onboard members, open new accounts, and guide them through loan requests and transactions, while promoting additional products and services.

The role emphasizes friendly, efficient service, sales aptitude, and the ability to manage multiple priorities in a fast-paced banking environment. A positive community impact is central to this opportunity.

Qualifications

• High school diploma or equivalent.
• Customer service experience.
• Cash handling experience.
• Proficiency with Microsoft Office and basic web-based applications.
• Ability to describe and sell products and services to members.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Open new accounts and onboard members at the Mercedes Branch in Vance, Alabama.
• Assist members with loan requests and financial transactions, including cash handling.
• Provide information about Alabama Credit Union products and services to meet member needs.
• Deliver a high level of service and build relationships to encourage member loyalty.

Skills

Customer service

Cash handling

Microsoft Office

Web-based applications

Sales orientation

Attention to detail

Adaptability

Education

High school diploma or equivalent

Tools

POS systems

Banking software

Job description

Alabama Credit Union in Vance, Alabama, is seeking a Member Experience Representative at the Mercedes Branch. You will onboard members, open new accounts, and guide them through loan requests and transactions, while promoting additional products and services.

The role emphasizes friendly, efficient service, sales aptitude, and the ability to manage multiple priorities in a fast-paced banking environment. A positive community impact is central to this opportunity.