Member Experience Representative

Alabama Credit Union; Tuscaloosa (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

Alabama Credit Union in Tuscaloosa is looking for a Member Experience Representative to provide outstanding service to our members. In this front-line customer service role, you will be responsible for onboarding members, assisting them with their financial transactions, and promoting various products. The ideal candidate should possess a high school diploma, excellent customer service and cash handling skills, and proficiency in Microsoft Office. A passion for helping the community is essential for this opportunity.

Qualifications

• Ability to follow lengthy procedures for account opening.
• Ability to describe and sell products and services to members.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Onboard members by opening new accounts.
• Assist members with their financial transactions.
• Provide information about products and services.

Skills

Customer service skills

Cash handling

Good computer skills

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office products

Web-based applications

Job description

Position Overview

At Alabama Credit Union, our employees feel good about their careers. We create an environment rich in learning and advancement opportunities, community support activities, and chances to provide input on company initiatives.

The Member Experience Representative position exists to serve our members in Tuscaloosa and Northport, Alabama. This is a front‑line, customer‑service position. A Member Experience Representative engages members by onboarding them with Alabama Credit Union by opening new accounts and providing a relationship‑building experience; assists members with loan requests and their financial transactions, involving giving and receiving cash and other negotiable instruments while providing opportunities for members to utilize additional products and services offered by Alabama Credit Union.

Duties include opening accounts, helping our members with their basic financial transactions (such as conducting deposits and withdrawals, posting credit card payments and balance transfers, receiving debit card and check orders, etc.) accurately and efficiently, and providing information about products and services to members in order to serve their financial needs.

If you cannot talk to strangers about Alabama Credit Union products or services that they might utilize, or if you struggle to work in a fast‑paced environment with multiple priorities, or if you do not have a strong attention to detail, this may not be the job for you. However, if you want the opportunity to provide great service, hone your salesmanship, and thrive on helping people in your workplace and community, it may be the perfect opportunity to feel good about your career!

Branch Locations

• Downtown: 1100 Almon Ave., Tuscaloosa, AL 35401
• Main: 401 University Blvd. E, Tuscaloosa, AL 35401
• Indian Hills: 1515 McFarland Blvd. N, Tuscaloosa, AL 35406
• Huntington: 4600 Rose Blvd., Northport, AL 35475

Requirements

• Minimum qualifications: a high school diploma or equivalent, customer service skills, cash handling, good computer skills (including the ability to use Microsoft Office products and web‑based applications), the ability to follow lengthy procedures for account opening, the ability to describe and sell products and services to members, the ability to change focus efficiently in a fast‑paced environment, and above all, a desire to help others in your community.
• Other preferred qualifications: one to three years of similar or related experience. Bilingual (Spanish) is a plus.
• Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first‑level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Physical Requirements: During the course of a normal workday, incumbents will sit, stand, walk, see, hear, reach, use gross and fine motor coordination for activities such as using standard office machines, using paper (to include counting cash, sorting and filing paper items, scanning, etc.), and occasionally lift and carry incidental items such as supplies.