Member Experience Associate – Banking & Digital Solutions

Hawaii State Federal Credit Union; Aiea (HI); On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Competitive pay

Health coverage

PTO + holidays

401(k) match

Transit subsidy

Wellness program

Tuition assistance

Career growth

Team culture

Job summary

Hawaii State Federal Credit Union is seeking a Member Associate to be the first point of contact for our members, delivering friendly, personalized service and aiding with everyday banking needs. You will help members navigate online and mobile banking and other digital tools while building trusted relationships.

This role focuses on processing transactions, opening new accounts, and ensuring a smooth, secure, and engaging member experience, with opportunities to advance within HSFCU and grow in

Qualifications

• Professional appearance, dress, and attitude.
• Good math and touch-typing skills.
• Good verbal and written communication skills.
• Ability to operate related computer applications and business equipment.

Responsibilities

• Create exceptional member experiences by delivering friendly, personalized, and efficient service in every interaction.
• Educate and guide members on digital banking capabilities, including online banking, mobile banking, digital payments, and self-service solutions.
• Build strong relationships by understanding member needs and providing thoughtful solutions and support.
• Process transactions accurately while maintaining high standards of operational excellence, security, and cash handling integrity.
• Proactively identify opportunities to introduce products, services, and resources that improve convenience, engagement, and financial well-being.
• Support branch goals by contributing to a collaborative, high-performing team environment.

Skills

Professional appearance

Math skills

Verbal & written communication

Computer applications

Job description

Hawaii State Federal Credit Union is seeking a Member Associate to be the first point of contact for our members, delivering friendly, personalized service and aiding with everyday banking needs. You will help members navigate online and mobile banking and other digital tools while building trusted relationships.

This role focuses on processing transactions, opening new accounts, and ensuring a smooth, secure, and engaging member experience, with opportunities to advance within HSFCU and grow in