Member Experience Banker

Navy Federal Credit Union; Allen (TX); On-site; USD 36,000 - 56,000; Full time

Job summary

Navy Federal Credit Union in Allen, TX is seeking a member-focused Banking Associate to provide the full range of products and services, including depository accounts, loans, and card products. You will perform moderately complex platform banking functions under supervision while developing confidence and independence in the role.

The position emphasizes counseling, processing routine transactions, and understanding regulations, while collaborating with teammates to enhance member relationships

Qualifications

• Experience building relationships and providing member service.
• Strong research, analytical, and problem-solving skills.
• Able to work independently and in a team.
• Comfort with multiple systems and changing technology.
• Excellent verbal and written communication.

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Skills

Relationship building

Communication

Problem solving

Independence

Team collaboration

Adaptability

Attention to detail

Job description

Navy Federal Credit Union in Allen, TX is seeking a member-focused Banking Associate to provide the full range of products and services, including depository accounts, loans, and card products. You will perform moderately complex platform banking functions under supervision while developing confidence and independence in the role.

The position emphasizes counseling, processing routine transactions, and understanding regulations, while collaborating with teammates to enhance member relationships